DUBAI AIRPORT Travel Consultant CAREER: APPLY NOW FOR THE LATEST VACANCIES

The primary objective of the Travel Consultant position within this global organization involves serving as a vital link between the company and its extensive international clientele. Since the parent corporation ranks among the most significant global entities in the aviation and travel sectors, the individuals in this role act as the primary face of a prestigious network of over twenty prominent travel brands. Operating within a dynamic twenty-four-hour environment, the staff must maintain a tireless commitment to delivering exceptional and uniform service standards. This goes beyond simple transactions; it requires a deep understanding of how to manage complex itineraries while ensuring every traveler feels supported regardless of the hour or the complexity of their request.

A significant portion of the daily routine centers on the direct sale of flight tickets and various ancillary travel products. However, the role is not merely about processing orders but about acting as a knowledgeable advisor who can offer precise and helpful information to both existing and prospective travelers. Success in this position is measured by the ability to transform a simple inquiry into a completed sale through a blend of efficiency and a genuine, approachable demeanor. Because the modern traveler utilizes a variety of platforms to seek assistance, consultants must remain proficient across multiple communication streams, including traditional retail environments, telephone conversations, and digital platforms like WhatsApp and email.

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Beyond the initial booking process, the responsibility extends into comprehensive customer support and proactive problem-solving. This includes handling necessary amendments to existing plans and managing travel disruptions before they become major inconveniences for the passenger. By anticipating potential issues and providing immediate solutions, the consultant ensures a seamless experience that builds long-term loyalty. Every interaction serves as an opportunity to reinforce the reputation of the group as an award-winning leader in the field. The work demands a high level of multitasking, as one might be finalizing a luxury holiday package one moment and resolving an urgent flight cancellation the next, all while maintaining a calm and professional attitude.

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Ultimately, the position thrives on the conversion of leads. This means that every person who reaches out with a question is a potential client who deserves a high-quality response that encourages them to finalize their travel arrangements. The environment is fast-paced and requires a sharp attention to detail to ensure that all bookings are accurate and all travel regulations are clearly communicated to the traveler. By focusing on superior service and efficient operational handling, the consultant helps the broader travel division maintain its status as a premier provider in the global market. Each team member contributes to a legacy of excellence by ensuring that the journey for every customer is handled with the utmost care and professional expertise from the first point of contact until they reach their destination.

Travel Consultant – Dnata Corporate Travel

Provide the highest standard of customer service to all clients whether Retail, Government or Corporate, using all tools that are made available. Attend all customer queries in a timely and appropriate manner.
Build valuable relationships with your customers & suppliers, ensuring your tone of voice, language and contact are in line with our brand guidelines and ensure a positive result for our clients.
Offer products, services, and loyalty programmes that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements.
Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue. Drive additional ancillary revenue through the sale of tours, excursions and activities.
Inform customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time.
Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
Listen to our customers carefully, understanding their exact needs and requirements, wow them through our surprise and delight service. Put things right when things go wrong, ensuring that our customers leave with only a positive experience of us.
Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude, whilst achieving and exceeding service & sales performance targets against key performance indicators.
Adhere to all of the set standards of our customer feedback program, and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.

Qualification

To be considered for this role, you must meet the below requirements;

Experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service.
Someone who really understands the importance of exceptional customer experiences and exceeding our customers’ expectations.
A confident communicator with proven persuasive and influencing skills.
Thrives on a busy service and sales environment and self-motivated to achieve performance & business targets.
Positive attitude and enjoys working as part of a team.
A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
Someone who wants to keep developing and able to take accountability for their own learning.
Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
Excellent attention to detail and understands the impact of errors on the business and customer.
IT literate and quick to learn.
Flexibility to work shifts, including evenings, weekends and public holidays.

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